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Allendale Group happy customers

Our customers have been raving about our amazing customer service team recently and we are proud to share some of our feedback with you below! Always informative and ready to assist, our friendly team have excelled themselves!

We would like to thank our customers for their feedback and continued support.

‘Amazing customer service, unfortunately received my item damaged on transit, the seller was very responsive and understanding. Wish more sellers would take that much pride and level of customer service in their business!’

‘A very helpful and positive customer service, good info on the order courier delivery. Very impressed, I have no hesitation in recommending Allendale Group to friends/family.’

‘The Customer service was awesome, they did whatever they could do help me answer all my questions, let me know my arrival date and kept me posted on any updates. Delivery was quick, the price was moderate, the product was great, thank you I’ll be doing business with you again.’

Posted in News By ALLENDALE

DPD Van

Using DPD’s award winning ‘Predict’ service, our UK customers already get a 1 hour time slot for their delivery. This service has now been extended across Europe! Customers will receive notification by text with a 1 hour time slot before predicted delivery of your goods. If you happen to be out at this time, you can choose to collect your parcel from over 27,000 pickup shops. We have had excellent feedback from our satisfied customers who are very pleased with this service. 

Available delivery services will be offered upon checkout across all Allendale Group Websites. 

For further information please do not hesitate to contact our customer services team on sales@allendale-group.co.uk.

Posted in News By ALLENDALE

Beep Beep! Here comes Betty!

17/02/2017 15:15

Betty's car

Much to the delight of everyone at The Allendale Group, Betty, our long standing Accounting and Purchasing Manager, has just passed her driving test! Betty has bought her first car – a lovely, shiny Nissan Micra. Betty has timed this perfectly with the launch of Allendale Detailing, our latest product range, offering Primal Detail’s range of car care products.

Posted in News By ALLENDALE

Amazon Rugeley

This week our goods in / out team took a day out from the busy Allendale warehouse’s to visit the Amazon Fulfilment centre in Rugeley. It was a great insight to the daily operations of this facility. We continue to invest in our staff and systems for continued improvements of our customer experience and efficiency of order processing.

Allendale would like to thank the Amazon Tour team for overview of operations at Amazon, Rugeley.

Posted in News By ALLENDALE

WL133

Shorten your down time when aligning a Drill Bit onto the workpiece in a cost effective way. We are pleased to announce that the Wixey WL133 Pillar Drill laser is the latest addition to our extensive range. The Wixey WL133 Pillar Drill laser projects a thin set of cross-hairs onto your table precisely where the Drill Bit will make contact onto the work piece. The WL133 Pillar Drill can be mounted in minutes and easily adjusted to align your Drill Chuck.

For more information please click here.

Posted in News By ALLENDALE

Warehouse 2

Allendale group has invested in a second UK warehouse with over 300 pallet bays of storage capacity to store our expanding stock of products

Thanks to the team at C and D Fork Trucks Ltd for installing the racking in the new warehouse. Click here to watch a video of them in action.

For contact details please click here.

Posted in News By ALLENDALE

Battery Packs

We are pleased to advise that the SR44 and CR2032 battery packs are back in stock!

For more information about these batteries, please click here.

Posted in News By ALLENDALE

London Model Engineer Exhibition 2017

We are attending the London Model Engineer Show on the 20th - 22nd of January. This event will be held in the Great Hall of Alexandra Palace. Come and join us and see our new range of Digital Readout Systems and more!

See something you like on our website? Please let us know and we will bring it with us to the exhibition so you can collect your purchase there.

For more information on our new range of Digital Readout Systems or show collections, please call us on 01992 455921 or email us at sales@machine-dro.co.uk

Posted in News By ALLENDALE

Project ACE!

04/01/2017 16:04

sage crm

The Allendale Group are proud to announce that our new CRM system is now live! Along with employing several new sales staff, here at Allendale we have been looking at our overall customer experience, from the very first point of contact – or the Allendale Customer Experience – ACE!

We have invested thousands of pounds into a new customer relationship manager to help us to continually improve our services offered and ensure that we can provide a fantastic Allendale Customer Experience from start to finish.

We hope that all of our customers will see the benefits this can bring and as always, we urge all our customers to get in touch with our team if we can help in any way at all.

Please Contact us for more information.

Posted in News By Allendale

Mr. Hu leaves

After 6 years’ service with Allendale Hangzhou Mr Hu our first warehouse operator has retired at the end of 2016. Everyone at the Allendale Group wishes Mr Hu all the best and a happy retirement.

Posted in News By ALLENDALE

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