Do you provide VAT invoices?
Yes, VAT receipts are supplied with all orders.
I have an EU VAT number, can I order without VAT?
Yes, if you have a valid EU VAT number you can check out without VAT
Where can I enter my discount code?
You will be asked for your code upon checkout.
What is the cut off time for same day despatch?
We aim to despatch all orders placed before 3pm GMT/BST the same working day
Can I amend my order once it has been placed?
If the order has not already despatched, we will try our best to amend the order
Can I place an order over the phone?
Do you offer wholesale/reseller discounts?
This is available, subject to terms and conditions
Do you offer a price match service?
We'll aim to match our competitor's current UK store or website price.
What is a pre-order?
You can reserve an item which is out of stock by placing a pre-order
Will I be charged immediately for my pre-order?
Yes, we take payment immediately when you checkout