It is essential that our customers feel secure and have confidence in the services and products we offer. The Allendale Group operates the following voluntary e-Commence Trader Code. This code in no way invalidates customers statutory rights under law and is designed to enhance legal redress.
Cancellation and Refunds:
1. Cancel any orders placed at any time before despatch without reason being given.
2. Under the Distance Selling Regulations 2000 orders may be cancelled within 7 workings days and within 7 working days of goods received. In the event of an unwanted order being received, the 7 working day cancellation period begins on the day after the day that the goods were received. For more details please see our Returns Policy.
Prices shown are in UK Pounds as default (you may chose your countries currency using the drop down box on the top right hand of our web pages - This is only a guide and all orders will be debited in GBP Pounds Sterling). Postage and packing is charged on scale which reflects the quantity of the order, and the distance UK and worldwide. Full details can be found here.
All orders are usually despatched same working day on orders and payment received before 2pm GMT. If for some reason we cannot deliver within the agreed time we will inform you immediately and, with your agreement, arrange another time for delivery.
Please Note: during busy periods it may take up to 72 hours for us to process and despatch your order.
For more details on our delivery terms please see Shipping Methods and Shipping Rates.
All payment details are processed using 128 bit encryption technology.
Receipts, bills and settlement mistakes:
We always provide a receipt with the goods (Normally located in the document wallet pouch on the front of the parcel), Account holders will receive there invoices either by post or electronically via e-mail/fax. We undertake to correct any mistakes in bills, receipts or payments as soon as possible.
We promise to deal with complaints effectively and in a manner that is:
Customer service and support is available by Email at any time or by telephone during working hours please see our Contact Details.
All orders are subject to management review and may be cancelled if management deems necessary. In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or product information received from our suppliers, or from unauthorized users altering the content of our web site, The Allendale Group shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
The Allendale Group shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Allendale Group shall immediately issue a credit to your credit card account in the amount of the charge. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Allendale Group reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information, which our credit and fraud avoidance departments require, before accepting any order.
Coupons & Discounts:
A Coupon is a promotion that gives a coupon "code" to be entered on checkout on our e-commerce websites. Coupons are only valid for online ordering. The coupon cannot be be exchanged for cash or credit against prior purchases. Coupons cannot be used in conjunction with any other offer or discount. The coupon may only be redeemed once per order, per customer. Coupon Cash Value 0.0001p. Coupons are only valid until the date advertised on the coupon. Qualifying prices for coupons do not include the delivery cost of the order. Qualifying prices for coupons are the total of the items inc their VAT unless otherwise stated on the coupon. If a product has a non coupon based discount applied, the item discounted price inc VAT will be used to total for the coupon qualifying price unless otherwise stated on the coupon.
Redemption of Free Delivery Coupons is rewarded with Free Basic Delivery unless otherwise stated on the coupon, any other delivery selected on checkout will be overridden by our despatch staff.
Price Match Gaurantee
We'll match our competitor's current UK store or website price. The competitor's item must be brand new, identical to ours, and offered on the same terms. We and the competitor must have stock ready for delivery. We must be able to verify the competitor's price and stock position. We'll match the price of an item and if the item is successfully matched, we will also offer you a 5% discount voucher for your next purchase. Delivery and other charges not included when considering price matches with a competitors item. Cannot be used with any other offer.
The content and service provided on the Website and any other websites operated and/or controlled by The Allendale Group ("the Website") including all of the text format, images, graphics, code, software programs, style and design ("The Allendale Group Material") is owned by, or licensed to, The Allendale Group. The Allendale Group Limited 2003 all rights reserved, except where otherwise indicated. Certain third party copyright Material will be included on the Website from time to time including licensors of The Allendale Group. The use of some The Allendale Group Material made available on the Website may be subject to additional terms and conditions contained in any end user licence agreement accompanying such material. These terms and conditions will be made available prior to the use of such material. Please ensure you read these carefully before using the material or software programs. You agree not to reproduce, copy, display, up-load, post or use in any way the Allendale Group material without the prior written permission of The Allendale Group.
Use of the Website: You are granted a limited personal non-exclusive licence and may only use the Allendale Group Materials for personal non-commercial home, work or educational resource use relating to The Allendale Group. No material in whole or in part from the Website may be reproduced, modified, copied, re-published, uploaded, posted, transmitted or distributed in any way. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of The Allendale Group, or in the case of material licensed to The Allendale Group, the owner of such materials. You agree not to access the Allendale Group Materials by any means other than through the Website. You also agree not to change, modify, or delete in any way the copyright notices on the Website.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We will never disclose your details to any third party.
We will never collect sensitive information about you without your explicit consent.
If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.
We do not store any personal of financial information provided to us while making a payment, Nor do we share this information with 3rd parties
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us at sales@Allendale-elec.co.uk.
Goods ordered may only be returned within the first 14 working days for a full product refund including VAT, providing the following conditions are fulfilled:
Goods returned must be received in as new condition.
Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete and will be returned to the purchaser.
Carriage costs for returning the Goods are your responsibility.
The Goods remain your responsibility during transit and until signed for by us.
All goods must be returned within 14 days of delivery
When an order is cancelled, this is confirmed with the customer and cancelled off on our system. The refund will be processed by our accounts team and returned back to the original source of payment within 2 business days.
Goods which are returned for a refund are given a returns number and logged and inspected upon arrival by our onsite engineer. The refund will be processed by our accounts team and returned back to the original source of payment within 5 business days.
Any item(s) returned that are incomplete, damaged, used or without a valid RMA will not be accepted. Any goods that are damaged or require parts/labour to get in a saleable condition these costs incurred will be deducted from the refund total.
The Allendale Group Ltd guarantee all products (unless otherwise stated) for one year from date of purchase. During this period The Allendale Group Ltd will repair or replace all defective products free of charge (return to base warranty), except for products/units subject to fair wear and tear.
To qualify for benefits under the guarantee you must have installed and used the product in accordance with The Allendale Group Ltd instructions or user manual supplied with the goods. Consequential losses and accidental damage to the product are not covered by the guarantee. The Allendale Group Ltd cannot be responsible for results of using our products for any purposes other than those described in the relevant instructions or user manual.
Consumable items such as Batteries, solder tips, Heating Elements etc are not covered under this warranty. If at any time you are unsure as what is covered by our 12 month warranty please Contact Us.
For more details on returning an item to The Allendale please see our Returns Policy.
The Allendale Group Ltd recognises that its operations impact upon the environment have an effect on the local, regional and global environment. We acknowledge a responsibility for, and a commitment to, protection of the environment at all levels.
As a consequence of this, the management are committed to continuous improvements in environmental performance and the prevention of pollution.
The Allendale Group will comply with environmental legislation and is in addition committed to continued efforts to:
Promote environmental management policies and practices at every level and in every department of the company.
The company maintains that a primary part of its corporate environmental strategy is sustainable waste management and as such recognises its responsibilities to recycle materials wherever possible.
We will minimize waste, especially hazardous waste, and whenever possible recycle materials. We will dispose of all waste through safe and responsible methods.
We will work with our suppliers where possible to ensure they recognise and reduce the environmental impact of their products.
We will implement our policies with staff through guidelines and training.
Reduce water consumption.
Avoid wherever practical the use of environmentally damaging substances, materials and processes. The Allendale Group will continually review its environment policy and procedure to ensure the company maintains the highest possible standards.
The RoHS directive restricts the use of certain hazardous substances commonly used in the manufacturing of electronic equipment and requires producers of electronic equipment to reduce the concentration of these hazardous materials which include:
Polybrominated Biphenyls (PBB)
Polybrominated Diphenyl Ethers (PBDE)
The RoHS directive states that as of July 1, 2006, electrical and electronic equipment manufacturers must eliminate the use of all of the above materials. Although RoHS is a European Union (EU) Directive, manufacturers of EEE outside Europe must also abide by this legislation if the equipment they produce is ultimately imported into an EU member state.
Products that we sell which are Lead Free have the logo (as per on the Left), if you have any questions please do not hesitate to contact us.
While we strive to provide accurate and timely information, there may be inadvertent technical and/or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
The content is provided "AS IS," "AS AVAILABLE." The Allendale Group does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained on the site, and The Allendale Group expressly disclaims liability for errors or omissions in these materials. The Allendale Group makes no commitment to update the information contained on the site.
The Allendale Group expressly disclaims all liability for the use or interpretation by others of information contained in The Allendale Group Website. Decisions based on information contained in The Allendale Group Website are the sole responsibility of the visitor, and in exchange for using The Allendale Group Website the visitor agrees to hold The Allendale Group, its suppliers and its affiliates harmless against any claims for damages arising from any decisions that the visitor makes based on such information.